Implementasi Smart Agent IP PBX pada Perusahaan Kelas SOHO

Rochana, Luky and Kristalina, Prima and Yuliana, Mike (2011) Implementasi Smart Agent IP PBX pada Perusahaan Kelas SOHO. EEPIS Final Project.

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Abstract

Smart Agent System which is a system that is needed in every company in memajukkan productivity. With the support of the system is then an employee can manage and improve their performance. Advancements in the field of economic development of areas affected by today's technology, comes a lot of online stores that sell a variety of goods on the internet. Most existing online store today is an enterprise-class SOHO (small office Home office) where by using his home as a residence and place of work. And in the implementation the company has few employees with some parts but have the same sales system with large-scale enterprise. In this final project implements a smart agent system by using an IP PBX Asterisk based on SOHO-class companies. IP PBX that the intent is a PC that serves as a mini server or IP-based PBX. While Asterisk is one of the server software VoIP (Voice over Internet Protocol) which can be used to build an IP PBX. In this final project has taken features of asterisk such as call forward, call pickup, conference calling, call parked, mailbox, followme, blacklist, call transfer, musiconhold, time base context and dial plan security. Results obtained in this final project of a smart agent system-based IP PBX Asterisk on SOHO-class company that has the features that support the communication agent. In testing this system obtained MOS values by 4.68 to *. wav file which is the default of asterisk 16bit PCM with sampling frequency of 8KHz. And the result is a qualitative test involves the full-featured IP PBX opinion as much as 97%, opinions need additional features as much as 3% and opinions of the most useful feature as much as 100% for IVR (Interactive Voice Response) of respondents who are perpetrators of SOHO and SOHO users. Keywords: SOHO, Smart Agent, Features, MOS (Mean Opinion Score), Qualitative testing.

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