IMPLEMENTASI PEMESANAN BUKU SECARA ONLINE BERBASIS WEB DAN IVR

Arifah, Siti and Yuliana, Mike and Rante, Hestiasari IMPLEMENTASI PEMESANAN BUKU SECARA ONLINE BERBASIS WEB DAN IVR. EEPIS Final Project.

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Abstract

Nowadays, the development of information and communication technology of book grew rapidly. It showed by the increase of book order online application via telephone at some book stores still handled by the human operator. That process the database saved the information data of books. So, the customer still got the bad service when the human operator can�t handle. In this final project, made a system to make easier the customer to order book by web or IVR. All of book data which ready to order will be saved in database management system. The book order done by web which is the process connect to the web server. IVR server reminder feature for the member in 3 conditions. Reminder works when the book ordered by member is on database server, reminder works to remind the member for paying process of book order or 7 days before for booking process and new books reminder. From the analysis test, the result is the telephone number dialed by IVR server is the same telephone number on database. Then, from reminder test, by the average delay test between channels is 4,3 seconds. The test of website, the registration process, the data input must be a valid data. The login process use the username and password data which proper for registration process. For credit card validation process using luhn algorithm need a average time 0,0063838 seconds for valid number and average time 0,0001291 seconds for invalid number. Keyword : IVR, Reminder, Server, Database.

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